Frequently Asked Questions

OM IT Solutions is based in Kathmandu, Nepal. We serve clients across Nepal including Kathmandu, Surkhet, Pokhara, Biratnagar, Bharatpur, Butwal and other cities. We offer remote service delivery so location is not a barrier.

OM IT Solutions was founded in 2015 and has been serving Nepali businesses for over 10 years. We have completed 100+ projects for clients ranging from small local businesses to NGOs and government organizations.

Yes! We serve clients across all of Nepal including Surkhet, Pokhara, Biratnagar, Bharatpur, Butwal, Dhangadhi, Nepalgunj and more. Most of our work is done remotely so distance is not an issue. We can also travel to your location for major projects.

Website costs in Nepal vary based on complexity. A basic 5-page business website starts from NPR 8,000. A business website with 10+ pages, blog, and contact forms costs around NPR 18,000. E-commerce websites with online payment start from NPR 35,000. Contact us for a free, detailed quote for your specific requirements.

A basic website can be ready in 1-2 weeks. A standard business website typically takes 2-4 weeks. Complex e-commerce or custom web applications take 4-8 weeks. Timeline depends on how quickly you provide content (text, images, logo) and how quickly you give feedback on design drafts.

Absolutely! All websites we build are fully mobile-responsive. This means your website will look great and work perfectly on smartphones, tablets, laptops, and desktop computers. Mobile responsiveness is also critical for Google rankings, and we ensure this from day one.

Yes, we can create websites in Nepali (Devanagari script), English, or bilingual. We also ensure proper Nepali Unicode encoding so your website displays correctly on all devices and browsers.

Yes! We provide websites with a user-friendly content management system (CMS) so you can update text, images, products, and blog posts yourself without any coding knowledge. We also provide training and documentation. For WordPress sites, this is especially easy.

Web hosting is like renting space on a server where your website files are stored. When someone visits your website, their browser connects to this server to show them your site. You need hosting for your website to be accessible on the internet 24/7.

Yes! All our hosting plans include a free SSL certificate (HTTPS). SSL encrypts data between your website and visitors, protects customer information, and is required by Google to rank well in search results. Our SSL certificates are auto-renewed so you never have to worry about them expiring.

We guarantee 99.9% uptime for all our hosting plans. This means your website is available 99.9% of the time, which translates to less than 9 hours of potential downtime per year. We use enterprise-grade servers with redundant connections to ensure maximum reliability.

Yes! Our billing system is fully compliant with Nepal IRD (Inland Revenue Department) requirements. It generates proper VAT invoices, calculates 13% VAT automatically, generates VAT reports for tax filing, and maintains all records required by Nepal tax law.

Yes! Our school management system is designed to work without internet connection. This is important for schools in areas of Nepal with unreliable internet. Data is stored locally and can be synced when internet is available. The software runs on Windows computers.

Yes! All software purchases include free training for your staff. We provide on-site training in Kathmandu and nearby areas, and video call training for other locations. We also provide a user manual in Nepali and English, and free support for the first year.

We accept payment via eSewa, Khalti, Bank Transfer (any Nepali bank), and Cash (for Kathmandu-based clients). For large projects, we typically require 50% upfront and 50% upon completion. We provide proper receipts and invoices for all payments.

Yes! We offer package discounts when you bundle services. For example, combining web design + hosting + domain registration saves you 15%. We also offer special pricing for NGOs, schools, and startups. Contact us to discuss your budget and we will find the best solution for you.

A .com domain costs around NPR 1,200–1,800 per year in Nepal. A .com.np domain is completely FREE for Nepali citizens and registered businesses — you only need your citizenship certificate (personal) or company registration documents (business). OM IT Solutions handles free .com.np registration for all our web design and hosting clients.

For most Nepali small businesses, a business-grade shared hosting plan with SSD storage, free SSL certificate, daily backups and local support is the best value — typically NPR 5,000–6,000 per year. Avoid the cheapest plans if your website matters to your business: they are overloaded and slow. OM IT Solutions Business Hosting (NPR 5,500/year) includes 20 GB SSD, unlimited email, free SSL, daily backup and a free domain.

Yes! OM IT Solutions has a branch office in Surkhet (Birendranagar), Karnali Province — we are one of the few professional web design and software companies with a physical presence in Surkhet. We build websites, billing systems and school management software for businesses across Karnali Province, with local on-site support. Call +977-9763911888 to visit our Surkhet office.

Adding eSewa or Khalti payment to an existing website typically costs NPR 10,000–25,000 depending on your website platform, and is included free in our E-Commerce Website package (NPR 35,000). You also need a merchant account with eSewa or Khalti, which we help you set up. The whole process usually takes 1–2 weeks including testing.

A pharmacy in Nepal needs billing software with IRD-compliant VAT billing, medicine expiry date tracking, batch number management, barcode billing and offline mode (for power cuts). Our Smart Billing System (from NPR 15,000) includes all of these plus free training and 1 year of support, and is used by pharmacies in Kathmandu, Surkhet and other cities.

Website maintenance in Nepal typically costs NPR 5,000–20,000 per year depending on how often content changes and whether the site is e-commerce. Maintenance includes software updates, security patches, backups, small content changes and uptime monitoring. All OM IT Solutions websites include free maintenance for the initial support period (1–6 months depending on package).